AI Voice Assistants
Handle calls, FAQs, bookings and callbacks 24/7.
Industries We Serve
Automation that fits how your industry actually works.
We focus on service businesses where missed calls, repetitive administration and disconnected systems hold back customer experience and growth. We turn those friction points into efficient workflows that reduce avoidable cost, recover opportunities and create more room for revenue.
Hotels & Hospitality
Guests call at all hours needing a booking changed, a late check-out or directions to the spa. HelmVex pairs an AI voice assistant with your CRM or PMS, so every call is answered, logged and actioned — without adding headcount.
Every guest call answered
Reservations, late check-out and room requests handled the moment the phone rings, day or night.
Synced straight to your PMS
Bookings and guest preferences are written into your PMS automatically — no re-typing at the front desk.
Smart upsell timing
Room upgrades, spa slots and late check-out are offered when they're actually relevant to the call.
One view, every property
Call volume, requests and follow-ups in a single dashboard, even across multiple sites.
Dental & Medical Clinics
Reception is busy enough without the phone ringing constantly for reschedules and reminders. HelmVex keeps the chair booked and the no-shows down, without adding admin headcount.
Never miss a booking call
Appointment requests, reschedules and cancellations are handled without pulling reception off the desk.
Patient records stay current
New patient details and call notes are logged straight into your CRM, ready for the next visit.
Fewer no-shows
Automated reminder calls and texts before each appointment, without any manual chasing.
Urgent calls routed right
Calls that need a clinician are flagged and routed immediately, not left in a queue.
Real Estate Agencies
Viewing requests don't wait for an agent to finish their current call. HelmVex catches every enquiry the moment it comes in and keeps it attached to the right listing.
Instant response to enquiries
Viewing requests are answered the moment they come in, not after the agent finishes their next call.
Enquiries linked to the listing
Every enquiry is captured against the right property, with full contact history attached.
Automated follow-ups
Prospective buyers and tenants get timely follow-ups, without an agent having to remember to send them.
Full pipeline visibility
See every enquiry, viewing and offer across your whole portfolio in one place.
Trade & Home Services
Electricians, plumbers and HVAC teams lose jobs when a call goes unanswered mid-task. HelmVex picks up while you're on the tools and gets the job on your diary.
Calls answered mid-job
Callout requests are captured even when your team is on the tools and can't pick up.
Jobs logged automatically
New jobs are scheduled and added to your diary without anyone typing it up later.
Quotes that get followed up
Automated nudges make sure a quote never just goes quiet.
Jobs, quotes & invoices together
One simple view instead of three different spreadsheets.
Professional Services
Law firms, accountants and consultancies live on referrals and first impressions. HelmVex makes sure every new enquiry is answered, qualified and logged the same way, every time.
Enquiries answered & qualified
New client calls are answered and the right basic information is captured before it reaches you.
Consistent client intake
Every enquiry is logged the same way, so nothing depends on who happened to take the call.
Scheduling, no back-and-forth
Consultations are booked automatically against real availability.
A CRM built around your workflow
Matters or clients organised the way your practice actually works, not a generic template.
Integrations depend on the access and interfaces supported by your existing systems. We confirm feasibility during discovery before including any integration in the proposal.
Don't see your industry listed? The same voice, automation and CRM building blocks adapt to most service businesses — tell us about yours.
CRM Development
A CRM should reflect how your business actually works.
We connect customer enquiries, calls and follow-up activity to the systems your team already uses. Where existing tools do not meet the requirement, we can build a focused HelmVex solution around your workflow.
Turn calls and forms into structured service requests.
Keep transcripts, outcomes and staff actions together.
Send work to the right team with the right context.
See patterns, demand and unresolved work clearly.
How It Works
A clear scope, a fixed project price and no unexpected invoices.
We start with the business problem, agree exactly what will be delivered and identify any ongoing hosting, telephony, usage or support costs before work begins.
✓
Your implementation scope and fixed project price are agreed in writing before the build starts.
✓
Every planned integration is listed in the proposal and checked against the access supported by your systems.
✓
Any ongoing hosting, telephony, usage or support costs are explained separately and upfront.
01
Discover
A free discovery call to understand where missed opportunities, repetitive work and disconnected systems are costing time or revenue.
02
Design & scope
We define the focused workflow, confirm integration feasibility and provide a written scope with a fixed project price.
03
Build & integrate
We build the agreed assistant, automation, CRM capability or portal module and connect the approved systems.
04
Test & launch
We validate real scenarios, refine language and routing, and go live together with a documented handover.
05
Support & improve
We monitor the early results, tune the solution and recommend further improvements only where they add measurable value.
Timelines vary with scope. We confirm the delivery plan after discovery and before you commit.
Why HelmVex
Direct access, clear ownership and none of the agency layers.
You work directly with the people responsible for understanding, building and improving your solution.
Clear commercial control
Written scope, fixed project pricing and approval before any change affects cost or timing.
Direct technical access
Speak with the people doing the work, without requests disappearing through account-management layers.
Visible progress
Regular updates, practical demonstrations and clear decisions throughout the build.
Secure by design
Client separation, controlled access and careful handling of customer information are built into the solution.
Documented handover
Configuration, operating guidance and agreed responsibilities are documented rather than kept in someone’s head.
Value before complexity
We start with the workflow most likely to save cost, recover revenue or improve customer experience.
What's Included
Nothing vague, nothing left for you to guess.
Every proposal spells out exactly what is included. Depending on the agreed scope, a HelmVex solution may include:
AI Voice Assistant
Answering the phone, properly
- ✓Call handling for bookings, FAQs & callbacks
- ✓Custom voice & script written for your business
- ✓Live routing to staff when a human is needed
- ✓Call transcripts & summaries in your CRM/PMS
- ✓Agreed tuning and support after launch
Automation
Less manual re-typing
- ✓Mapping of your current manual workflow
- ✓Integration with the systems you already use
- ✓Error handling & alerts, not silent failures
- ✓Documentation, so your team isn't locked out
CRM / PMS
One place for every guest
- ✓Enquiry & guest capture in one place
- ✓Full customer or guest timeline
- ✓Follow-up routing to the right team
- ✓Management reporting built around your metrics
Common Questions
Straight answers, before you have to ask.
What happens on the discovery call?
We ask about your current setup, where calls or admin are piling up, and what "done" looks like for you. No pitch deck, no obligation.
Which industries do you work with?
Hotels, dental and medical clinics, real estate, trade and home services, and professional services are where we've built the deepest playbooks — see the Industries section above. The same voice, automation and CRM building blocks adapt to most service businesses with a lot of repeat enquiries, so get in touch even if you don't see an exact match.
How long does the AI voice assistant take to set up?
It depends on how many call types you need covered and what it needs to connect to. We'll give you a realistic number once we've scoped the project on the discovery call.
Is our data secure?
HelmVex solutions are designed with security and client separation as core requirements. We use modern technologies, controlled access and trusted cloud services, and agree any external integrations with you as part of the solution design.
Do we get support after launch?
Yes. Every project includes a tuning period after go-live, and ongoing support is available beyond that.
We already have a CRM or PMS — do we need to replace it?
Not necessarily. Where we can, we connect to what you already use rather than forcing a switch.
How does pricing work?
We agree a fixed price in writing before any work starts, based on the scope from your discovery call. No hourly surprises.